Can you demonstrate that you are safe, effective, caring, responsive and well-led?
The CQC inspect all registered organisations, some with as little as 48 hours’ notice. It is important that all GP practices, healthcare institutions, dental practices, care homes and care agencies can provide evidence that will meet inspectors requirements.
At inspection, the CQC ask five questions of all care services, GP practices and Dental institutions
Are you Safe, Effective, Caring, Responsive and Well-led?
- Safe: protecting service users, and staff, from abuse and harm.
- Effective: Quality services where treatment or support meets the outcomes of the users.
- Caring: Staff
treatusers with compassion, dignity and respect.
- Responsive: services meet the needs of the users.
- Well-led: the leadership and governance of the organisation ensure high-quality service, encourage learning, and promotes an open and fair culture.
Each of these five key questions is broken down into a further set of questions called the key lines of enquiry. These are used to decide the focus of the inspection.
What are Key Lines of Enquiry (KLOEs)
The questions that inspectors ask and the evidence that they require are all different depending on the type of organisation:
- Key Lines of Enquiry for Residential Adult Social Care Services
- Key Lines of Enquiry for GP Practices
- Key Lines of Enquiry for Dental Care Providers
How to evidence KLOE?
Ensuring staff have access to up-to-date training is essential. As the UK’s leading provider of Safeguarding and Duty of care training, EduCare's services are designed to help you to provide evidence that will answer the CQC inspector’s Key Lines of Enquiry (KLOEs). Our range of online training courses have been written by experts in the Health and Social Care sector, and the reports on learner progress and downloadable certificates will provide evidence to inspectors that staff training has taken place.
As an example, our Mental Capacity Act training course will help answer the following KLOE:
“Do staff understand the relevant requirements of the Mental Capacity Act 2005 and, where appropriate, other relevant legislation?”
Our Mental Health, Dementia and Learning Disabilities training course can help provide evidence for:
“Are [staff] supported to receive additional training to meet the specific needs of people they care for, such as those living with dementia”.
EduCare for Health®
EduCare for Health® is our e-learning service designed for those who work in the Healthcare, Social Care or Dental sectors and combines a variety of courses into one cost-effective bundle ranging from Duty of Care, and Person-Centred Care Approaches to Infection Control and Information Governance & Data Protection. It will instil confidence in your staff and make your organisation or practice safer – both for staff and service users alike.
Find out more or request a quote today
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