Why Should Your Organisation Adopt Person-Centred Care?

Why Should Your Organisation Adopt Person-Centred Care?
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While it may seem obvious, the welfare of your patients is your number one priority. Their happiness comes before all else, even if it means compromising on the manner in which they are treated. Unfortunately, some health and social workers neglect this duty by failing to understand the personal concerns of those in their care.

Patients should be considered equal partners in the rehabilitation process. Their decision is final, unless you have reasonable cause to deny them these rights. You should view the relationship you have with your patient as a fluid, communicative partnership that enables you to administer the best course of treatment for their particular requirements.

The Benefits of Person-Centred Care

The government wants personalised care to be provided to all NHS patients by 2020. Should these ambitions prove successful, the quality of care will be transformed and the cost of providing these services reduced considerably.

Treating your patients as customers in your facility is important. Compassion and understanding are just as necessary as the drugs and treatments you prescribe. Everyone who passes through your doors will be vulnerable and looking to you for advice and reassurance. Taking the time to know them as an individual can ease their doubts and even help towards their recovery.

Safeguarding training is particularly useful in these circumstances, as it offers health and social staff guidance on interacting and establishing connections with their patients. In a care home environment, person-centred care might involve something as simple as arranging old family photos on a patient’s desk. A personalised service provides familiarity for those in distress. Earning a person’s trust plays a huge part in their response to prolonged treatment options.

Person-centred care and specialised safeguarding training also enable health and social services to remain flexible. Without a one-size-fits-all care plan, continuity between services can improve, allowing patients to receive care on their terms. Health and social care professionals continue to manage the patients’ treatments, but the patients themselves becomes far more involved in the process.

Family members can also be integrated into this custom service to provide additional support. The stronger the communication between a patient and their carers, the less time spent acting against the patient’s wishes. The patient receives a high-quality, customised service, while pressure on health and social services is reduced.   

The Importance of Safeguarding Training in a Personalised Service

Person-centred care can only work if everyone involved understands their role in the process. Safeguarding training provides health and social care staff with actionable advice and guidance on implementing a personalised care service in their facility. Understanding how to incorporate a patient’s preferences into their care routine will measurably improve their experience.

If a person feels their independence and dignity are at stake, they are likely to withdraw. Safeguarding training enables staff to engage and connect with patients in ways that will sustain their sense of wellbeing. Online training courses can help you improve your quality of care and dedicate more time to each individual patient. Learning skills that change a service into an experience is rewarding for both you and the people you look after.

In an online safeguarding course, you can expect to increase your awareness of a number of different issues:

  • Respecting patient’s values
  • Taking the needs and preferences of each individual into account
  • Coordinating and integrating person-centred care
  • Improving communication between services
  • Providing emotional support
  • Ensuring the patient and family members have consistent access to information

All of these factors contribute to a safer, more effective deliverance of care. Staff who are keyed in to their patients needs form better working relationships with them. On the whole, they will find it easier to treat patients and understand the root cause of their problems. Adopting a person-centred care strategy and training your staff to recognise its importance will enable you to deliver on all your promises.

Every patient wants to feel a personal connection with their carer. For more information on  our Health and Social Care training package and any of our safeguarding courses, call us today on 01926 436 211 or get in touch via our contact page.

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