Privacy Policy

EduCare Learning Ltd understands that your privacy is important to you and that you care about how your information is used and shared.  We respect and value the privacy of everyone who enquires or purchases our services and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

What is this Privacy Policy for?

This privacy policy is for EduCare Learning Ltd (‘our’, ‘we’, ‘us’) registered company number 01741045 with registered address Crown House, 33 Warwick Street, Leamington Spa, Warwickshire, CV32 5JX.

The policy sets out how we use personal data.

General data protection statement

Any personal information you share with us will be processed in accordance with the UK Data Protection Act 1998. Your data will be used for the purposes of managing our service to you (providing you with access to our Learner Management System to complete your e-learning courses and access your reports.)

EduCare will not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.

The Website

We take a proactive approach to your privacy and ensure the necessary steps are taken to protect your privacy throughout your visiting experience.  This website complies with all UK national laws and requirements for user privacy.

All personal data is held securely and in accordance with the Data Protection Act 1998.

Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program.  A small fee will be payable.  If you would like a copy of the information held on you please write to the business address above.

We do appreciate that you are sharing some of your personal data with us.  Do take reasonable precautions with your personal data.  Due to the intrinsic nature of electronic communications, they are not always completely secure and you should use appropriate security tools on your device.  We put appropriate organisational and technical measures in place to look after your personal data and do not wish to keep it for any longer than is necessary.  

We use your personal data for the following purposes:

  • to send email newsletters to you if you ask for them
  • to manage your subscription with us
  • to arrange payment
  • online chat
  • TO PROVIDE THE SERVICE TO YOU

Other than as set out in this policy, we don’t pass on your personal information to third parties save where this is necessary to comply with the law.

Appropriate firewall technology is used within to prevent unauthorised access.  All personal data is backed up daily, and archives are stored off-site in a secure location.

Use of Cookies

This website uses cookies to improve your experience when visiting the website.  Cookies are small files saved to your device that track, save and store information about the your interactions with and usage of the website.  This allows the website, through its server to provide you with a tailored experience within this website.

If you don’t want cookies to be stored on your device, you should make the necessary changes to your device or the relevant browsers or apps.

This website uses Google Analytics tracking software to monitor you to better understand how you use it.  This software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.  You can read Google's privacy policy here for further information [http://www.google.com/privacy.html].

Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts.  These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer.  No personal information is stored, saved or collected.

Contact & Communication

We endeavour to ensure a safe and secure form to email submission process but the nature of electronic communications means this is not completely secure.

We use information you submit:

  • to provide you with further information about the products / services we offer
  • to assist you in answering any questions or queries you may have submitted
  • to send newsletters to you where you have asked for them

All information handled by our chat client is considered private and protected by the highest levels of security. Non-public information is not stored in its database.

All chat sessions and user data are maintained and archived on secure servers.  Access to your chat data is password protected and passwords are account specific.  

Email Newsletter

We operate an email newsletter program through the website, used to inform subscribers about products and services we supply through the website. You can also manage your subscriptions if you write to us.

Email marketing campaigns sent to you by us may contain tracking facilities within the actual email.  Your activity is tracked and stored in a database for future analysis and evaluation.  Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity, other activity around how you access and view the emails and tracking with the aim of improving your experience and how we present our email newsletter going forward.

This information is used to refine future email campaigns and supply you with more relevant content based around your activity.

You will be able to unsubscribe from an email newsletter from us by clicking the applicable unsubscribe link in our email – or other instructions provided by us in the email.

External Links, Adverts and Sponsored Links

Although this website only looks to include quality, safe and relevant external links, take care before clicking any external web links. (External links are clickable text / banner / image links to other websites, similar to; www.craftykingsboutique.co.uk or Kings Trains Models.)

We cannot guarantee or verify the contents of any externally linked website.  We are not responsible for these sites.

This website may contain sponsored links and adverts.  These will typically be served through our advertising partners.  They should have their own privacy policies and you should read and understand them – particularly if you are sharing personal data with them.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website.  This may include the use of cookies which be saved to your device.  We are not responsible for these external websites or how they use your personal data.

Social Media Platforms

We participate with social media platforms subject to their privacy policies and terms.

You should use social media platforms wisely and communicate / engage upon them with due care and caution in regard to your own personal data.  We will not request personal data through social media platforms.  If you want to discuss something of a sensitive nature, then please use a more appropriate channel such as a telephone call or email.

This website may use social sharing buttons which help share web content directly from web pages to social media platforms.  You should use these buttons with care.  Note that the social media platform may track and save your request to share a web page through your social media platform account.

Shortened Links in Social Media

We share web links on social media page.  Sometimes, these links can be shortened.  These shortened URLs or even the displayed URL can be hacked or otherwise changed against our wishes to divert you to another site.  We are not responsible if you are redirected to the incorrect site.

Resources & Further Information

 

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