We've been given an Excellent 73.2%* NPS score via AsKNicely
We've very excited to have received an Excellent 73.2%* Net Promotor Score (NPS) from the AskNicely surveys our customer service team send out.
How is an NPS score calculated?
An NPS score is calculated by subtracting the percentage of detractors (those who give a score of 0-6 out of 10) from the percentage of promotors (those who give a score of 9-10 out of 10). The passives (those giving a score of 7-8) are excluded.
What is a good Net Promotor Score (NPS) score?
A NPS score is rated as: -100-0 Needs improvement, 0-30 Good, 30-70 Great, 70-100 Excellent. With our score of 73.2.% Excellent we're rated as world class!
We're also rated Excellent on Trustpilot. Take a look at our testimonials to find out what schools who use our service are saying about us.