Conflict Resolution in Health and Social Care

Staff working in health and social care can sometimes experience conflict situations involving patients, relatives or members of the public. This course will help you to feel well-equipped to resolve and prevent conflict, and offers practical suggestions to reduce your exposure to the risk of physical violence.

Course description

The purpose of this course is to develop your knowledge of:

  • who is responsible for security and the designated responsibility of specific roles
  • what causes conflict and the factors that may influence an individual's behaviour
  • the Assault Cycle model
  • how good communication skills can help to de-escalate difficult situations
  • procedural and environmental factors that can affect the likelihood of conflict
  • warning signals and danger signs of a possible attack
  • different methods and actions for handling conflict situations
  • what 'reasonable force' means
  • how to support those who have experienced a violent incident

Conflict Resolution, what are my buying options?

Buy as a standalone course

This course costs £10.50 excl. VAT and you can buy online today.



Buy as part of a training package

This course is included as part of our training packages.

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Why EduCare?

Our content experts ensure your courses are kept up-to-date. We constantly monitor changes to statutory guidance, legislation and inspection requirements, as soon as changes are confirmed, we update your course content at the earliest opportunity.

EduCare’s online learning management system is incredibly easy to use with training courses that can be accessed at any time and from any computer with internet access.

With EduCare you can:

  • Fulfil your legal duty of care in the key areas the law and inspection requires
  • Provide robust evidence of staff training
  • Access powerful management reports so you know who has completed the training
  • Allow ALL staff to complete essential duty of care training
  • Access additional resources to extend subject knowledge
  • Keep up-to-date with legislation changes
  • Download personalised certificates
  • Train anytime, anywhere - 24/7
  • Provide training certified for CPD

Key features and benefits

Price £10.50 excl. VAT

Max. Duration 2 hours

Target Audience Health and Social Care

  • One module course
  • Multiple-choice questionnaire
  • Two CPD credits
  • Optional narration for accessibility
  • 70% pass mark
  • Printable module for future reference

Accredited / endorsed by

CPD Certified