Customer Service Charter

Committed to friendly, helpful and efficient customer service

 

EduCare's 2007 customer survey revealed that 99% of the customers surveyed thought our service was EXCELLENT.

 

Our team are committed to ensuring our customers have a positive experience with EduCare and that we continue to deliver and improve on our already high standards of service.

 

You will find our team to be friendly, committed and passionate about EduCare and our programmes.

 

We are reliable and flexible and will do all we can to make sure you get your programmes or other services delivered to you when you want them and how you want them.

 

We know that life doesn't always run smoothly, so if you do encounter a problem with our service we'll respond to the problem quickly and efficiently, making every effort to rectify it as soon as possible.

 

Your feedback is essential to the future development of our business. We take all our customer comments into consideration, be they good or bad. Feel free to email us at any time at the address below.

 

Our customers return to us time and time again - and if you recommend a friend, you can now be entered into our prize draw. Simply call us and let us know your friend's name and details.

 

We are here to help. You can contact us Monday - Friday (excluding Bank Holidays) between 08.30 -17.00 on 01926 436 211 or email us at info@educare.co.uk

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